If you need help of any kind while at The Promenade at Chenal, visit the Customer Service Office, located on the East end of the Center just next door to HomeGoods – look for the green awning. Our friendly staff can answer any questions you might have or help you with directions. It is also the place to purchase The Promenade at Chenal gift cards, good in any store, restaurant, or entertainment venue within The Promenade.
OFFICE LOCATION & HOURS
Customer service is ocated on the East End of the Center just next door to HomeGoods.
Monday – Friday
8:30am – 5:00pm
The Customer Service Office will be CLOSED in observance of the following holidays.
Monday, 2/19/18 (President’s Day)
Monday, 5/28/18 (Memorial Day)
Wednesday, 7/4/18 (Independence Day)
Monday, 9/3/18 (Labor Day)
Thursday, 11/22/18 (Thanksgiving Day)
Tuesday, 12/25/18 (Christmas Day)
CODE OF CONDUCT
The Promenade at Chenal is a private property and all rules and code of conduct as written by the management office must be adhered to at all times. Click here for the Code of Conduct.
PARENTAL ESCORT POLICY
The Promenade at Chenal Parental Escort Policy states that anyone under the age of 17 may not remain in the Public Areas of The Promenade shopping center after 9:00 p.m. unless accompanied by a parent or legal guardian over the age of 25.
How is the policy enforced?
If The Promenade at Chenal Security or Management determines that an individual is under the age of 17 and is unaccompanied after 9:00 pm, they will be asked to leave the property. A valid state-issued driver’s license or school I.D. card may be required to show proof of age.
Do I have to be with my child?
Yes. An adult must be in the immediate presence of the child or children for whom he or she is responsible at all times after 9:00 pm.
To see The Promenade at Chenal’s complete Code of Conduct – Click Here.
Need assistance, contact our Security Office at (501) 251.7060.
For emergency & medical assistance call the appropriate personnel or 911.